At LPS Records, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or use our software, including the UnderPresser VST3 plugin.
1. Information We Collect
We only collect information that is necessary to provide you with our products and services. This may include:
- Personal Information — When you purchase the Software or create an account, we collect your name, email address, and billing information.
- Payment Information — We use secure, third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
- License and Usage Data — The Software may periodically connect to our servers to verify your license key. During this process, we may log your IP address, operating system, and a unique hardware identifier to prevent piracy and ensure you are within the installation limits of your EULA.
- Crash Reports and Telemetry (Optional) — If the Software encounters an error, it may ask for your permission to send an anonymous crash report. We do not collect data on your audio files, DAW project names, or musical compositions.
2. How We Use Your Information
We use the information we collect to:
- Process your transactions and deliver your license keys.
- Provide customer support and troubleshoot technical issues.
- Prevent fraud, unauthorized distribution, and software piracy.
- Send you important administrative emails, such as updates to UnderPresser or changes to our terms.
- Send you marketing emails (only if you have explicitly opted in). You can unsubscribe at any time.
3. Third-Party Services
We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third-party service providers who assist us in operating our business, such as:
- Payment gateways for processing transactions.
- Email service providers for sending newsletters or license keys.
- Cloud hosting providers for managing our website and license database.
These third parties are bound by strict confidentiality agreements and are permitted to use your information only to perform the services we have requested.
4. Data Security
We implement a variety of industry-standard security measures to maintain the safety of your personal information. However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Data Rights
Depending on your location (such as under the GDPR in Europe or the CCPA in California), you may have the following rights regarding your data:
- Access — You can request a copy of the personal data we hold about you.
- Correction — You can request that we correct any inaccurate or incomplete data.
- Deletion — You can request that we delete your personal data ("Right to be Forgotten"), subject to certain legal obligations (e.g., we must retain tax/purchase records).
- Opt-Out — You may opt out of marketing communications at any time.
To exercise any of these rights, please contact us at the email address below.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: